- Alexandria Public Schools
- Chromebook Usage & Troubleshooting
- Chromebook Troubleshooting FAQ
Chromebook Troubleshooting FAQ
-
How to fix Cursor Disappearing Issue
Sign out of your Chromebook and then in the upper right hand corner of your login box, click the arrow and choose remove user. Confirm and then once sign in screen comes back up, login again.
-
How to fix a Disk Full error?
Sign out of your Chromebook and then in the upper right hand corner of your login box, click the arrow and choose remove user. Confirm and then once sign in screen comes back up, login again.This should help clear up some of the slowness as well as free up disk space. If there are multiple users on your device, removing the additional users will help as well.
-
How to stop popups or remove extensions running in the background?
Click on the 3 dots in the right hand corner and click settings. Scroll all the way to the bottom, click advanced. Scroll all the way to the bottom again and click reset settings. Close Chrome and reopen then try again.
-
How to Fix a Slow or Laggy Chromebook
Sign out of your Chromebook and then in the upper right hand corner of your login box, click the arrow and choose remove user. Confirm and then once sign in screen comes back up, login again.This should help clear up some of the slowness as well as free up disk space. If there are multiple users on your device, removing the additional users will help as well.
-
How to Update your Chromebook?
How to update your Chromebook
- Connect your Chromebook to the internet over Wi-Fi or ethernet.
- Click on the settings tray in the bottom-right corner of the screen.
- Enter the settings using the g
- ear icon.
- Click on “About Chrome OS” on the bottom of the left column.
- Select the “Check for updates” option.
-
My Microphone is not able to Pick Up Sound, what do I do?
This is likely due to dust/lint or other foreign objects getting into the very small microphone slot. A repair will need to be scheduled to get this corrected.
If you have a gaming headset at home, this is the perfect alternative to a lengthy repair. You likely will be able to both hear others better and they will hear you better if you use your gaming headset.
-
My Screen is not turning on, what can I do?
Hold power down for 20 seconds or until all lights shut off and then power back on.
-
How to Reset Chrome Settings (Clear background extensions/popups)
Can you try click on the 3 dots in the right hand corner and click settings. Scroll all the way to the bottom, click advanced. Scroll all the way to the bottom again and click reset settings. Close Chrome and reopen then try again.
